Patient journey
At Hôpital Privé Sud Corse, we have designed a a fluid, personalised medical pathway to ensure optimum care for every patient. Since the first consultation We're with you every step of the way.
Your personalised care pathway :
step by step
Your journey begins with a complete diagnosisThis is facilitated by our medical imaging centre and our specialists, located within the hospital itself. If you need surgery, a dedicated medical team will guide you through the process, ensuring your safety, comfort and quality of care. After the operation, follow-up is coordinated with your GPs and external healthcare professionals, to ensure continuity of care under the best possible conditions.
Practitioner consultation
Pre-operative anaesthetic consultation
Pre-admission
Admission
Stay
Output
Post-hospitalisation
Need more help?
#1 - Consultation with your practitioner
All our specialists are self-employed doctors who work in their own practices. It is during your consultation with the specialist that your future admission to the clinic will be decided. Once you have decided to stay in hospital, the consulting room will book your stay with us.
Excess fees
Some doctors practising at the clinic are authorised to charge extra fees, depending on the sector to which they belong. Ask your doctor for details.
#2 - Preoperative Anaesthetic Consultation
An anaesthetic consultation is compulsory for all patients undergoing surgery or endoscopic examinations, whatever the type (general anaesthetic, locoregional anaesthetic, local anaesthetic and sedation). It enables us to assess the risks, define the anaesthetic technique to be used and give you all the necessary information.
You will be referred to the anaesthetist by the consulting room.
This examination should be carried out at least 48 hours before the operation. If you are taking antiaggregants or anticoagulants, the visit must take place 10 days beforehand.
Preparing for the consultation
To prepare for your anaesthetic consultation, you will be asked to complete a "pre-anaesthetic" questionnaire, which will be given to you on your arrival.
Please also have your medical records ready, particularly if you have consulted a specialist (cardiologist): prescriptions for current personal treatments, letters from your practitioner and previous examinations.
A pre-anaesthetic check-up may be requested by the surgeon, in which case you should also take the test results with you to the anaesthetic consultation.
During the consultation
During this consultation, the anaesthetist assesses the risks associated with the planned operation and those associated with the anaesthetic, taking into account your history and state of health. He or she will explain the anaesthetic that will be used and how post-operative pain can be relieved.
Following this consultation, further tests (blood tests, electrocardiogram, cardiac ultrasound, consultation with another specialist, etc.) may be required.
The anaesthetist will give you an anaesthetic information and consent form to fill in and return on the day of your admission. You can, however, download it from your Patient Portal.
The anaesthetist you meet during the consultation will not necessarily be the one who looks after you during the operation.
#3 - Pre-admission
In order to simplify the admission process and considerably reduce waiting times, we invite you to prepare for your hospitalisation via your online patient portal..
Private room
Would you like a single room? We will do everything we can to accommodate your request, subject to department availability. Please let us know as soon as possible.
The cost of a private room depends on your mutual insurance company. If you do not have any cover, you will have to pay for the cost of a private room.
We offer a range of private rooms:
On an outpatient basis
Private outpatient room
The outpatients department has a number of private rooms to ensure your peace and privacy.
Inpatient care
Standard private room
Treat yourself to a private room of around 15m2 to enhance your comfort during your stay and ensure the peace and privacy of you and your loved ones.
Comfort plus private room
With a surface area of 26m2The Comfort Plus private room offers a superior level of comfort and convenience, with additional facilities such as a desk and refrigerator.
Premium private room
Located at the end of the corridor, the Premium private room is even more spacious (31m2), which is more intimate and relaxing. Equipped with modern furniture, you can enjoy a small family lounge, as well as a sofa, desk and fridge.
Your companion
In private rooms, we can accommodate a member of your family if your state of health warrants it. Your accompanying person will be able to spend one or more nights with you and have meals in your room (the cost of these services is at your expense). To obtain an accompanying person's bed, a single room must be available. Only the Admissions Office will be able to allocate it to you.
Anonymity
If you would like your stay in the establishment to be discreet and would like to benefit from a non-disclosure of identity procedure, please let us know. We will provide you with a form to complete for this request.
D-1 call
We will contact you the day before the operation to review the situation and make sure :
- That you will be coming, confirming your arrival time;
- That you have understood the pre-operative instructions relating to the type of operation, such as fasting, depilating if necessary, taking a pre-operative shower before coming in, etc;
- That a carer will be present when the patient is discharged home.
#4 - Admission
Admissions for hospitalisation are made :
Monday to Friday: 07h to 19h
Saturdays: 09h to 19h
Sundays (and public holidays): 9am to 7pm
A secretary will welcome you and check that you have all the documents you need for your treatment, depending on your case.
Documents to be submitted
- Identity document (valid identity card, passport or residence permit) ;
- Up-to-date carte vitale or certificate ;
- Mutuelle membership card or certificate of cover.
If you are unable to produce your carte vitale or a certificate proving your current entitlement, you will be asked to pay a deposit which will be refunded once your situation has been regularised.
If you are not covered by social security, you will be liable for the full cost.
And depending on your situation :
- CMU and/or CMU Complémentaire certificate;
- The triptych of cover for occupational disease or accident at work ;
- AME (Aide Médicale d'Etat) certificate ;
- The free care booklet if you are a war pensioner;
- The European Health Insurance Card (EHIC) for members of the European Union/European Economic Area;
- Any certificate of reimbursement issued by your insurance company for non-EU foreign nationals;
- A copy of the guardianship order for protected adults;
-
For patients who are minors or under guardianship, the identity document of the two representatives of parental authority or the legal guardian (on presentation of the documents in force), and the family record book. The authorisation to operate must be signed by all holders of parental authority or the legal guardian no later than the day of admission.
In the event of divorce or separation of both parents: the divorce (or separation) decree serving as proof of parental authority.
Don't forget to bring
- A means of payment (credit card, cheque, cash),
- The informed consent form, duly completed and signed;
- All examinations carried out prior to your admission (X-rays, laboratory tests);
- The medicines you usually take, with your prescriptions.
Your identification
Please check that your birth name, married name, first name and date of birth are correct on the documents, labels and identification wristbands presented to you, and report any discrepancies to us:
- As soon as you arrive and check in at the Admissions Office ;
- When you are admitted to the department ;
- Before each treatment.
This identity must match that shown on the official documents in your possession: identity card or passport, which you will be asked to show at the admissions office.
#5 - Your stay in practice
Personal effects
Your stay will be short, so bring only the bare essentials (personal items and towels, nightwear, slippers). Personal linen is not looked after by the clinic.
Personal medical treatment
To ensure continuity of your treatment during your stay, you are asked to bring :
- Prescriptions for your current treatments. These will be presented to the doctors in charge of your care;
- Your personal medicines. These must be given to the nurses on arrival when you are admitted to hospital.
These medicines will ensure the continuity of your treatment while you wait for them to be dispensed by the hospital pharmacy. For safety reasons, they must be stored in the ward's medicine cupboard, a reserved and secure area. They will be returned to you when you are discharged.
Money and valuables
You are strongly advised not to bring valuables with you. If you forget your valuables or need to bring them in urgently, the establishment has a secure safe in the rooms and in the outpatient department. Please leave them with your family. The clinic cannot be held responsible for any loss.
Prostheses
If you wear prostheses (eye, hearing or dental), tell our nursing staff as soon as you enter the clinic. For your convenience, a special (single-use) box will be made available to you. In the event of loss, the clinic cannot be held responsible.
Television, internet, telephony
Television, telephone and WIFI are available in all rooms. Please contact the reception staff on the ground floor.
In all cases, we invite you to switch on your TV to consult useful information: the weekly menu, the in-patient charter, the satisfaction QR code, etc.
Attire & Behaviour
In the interests of all concerned, silence is required and discretion is encouraged.
If you wish to take a few steps outside your room, we ask you to put on a dressing gown and shoes and to inform the nurses so as not to disrupt the organisation of care.
Visits
For reasons of care organisation, visits are strictly forbidden before 11am and after 8pm.
A limit of two people in the room is desirable.
Visits should be neither noisy nor prolonged.
Visits from children under the age of 4 are generally not recommended. They are not permitted in surgical departments.
However, it is advisable to consult the timetables indicated at the entrance to the department (specific timetables in the continuous monitoring department).
Meals
During your stay, we offer meals that meet your needs and contribute to your recovery. Controlled by our dietician, the menus combine variety, balance and local and organic produce. Your diet must be adapted to medical requirements, particularly those relating to anaesthesia. Before and after your operation, the medical team will decide on the composition of your meals and any restrictions that may be necessary. Your condition may require a special diet (salt-free, diabetic, residue-free, fat-free, etc.), for which the menus will be adapted and monitored. When your state of health permits, your doctor will authorise you to resume a normal diet. In all cases, we will take into account your tastes and cultural requirements.
Running water is available in carafes.
The meal times are as follows:
- Breakfast : 07h-08h
- Lunch: 12pm-1pm
- Dinner: 6.30-7pm
While you are in hospital, it is possible to receive mail in our establishment. It is important that your correspondent indicates on the envelope the unit in which you are hospitalised. If you wish to send mail, please hand your stamped envelopes to the floor staff before 1pm.
Secularism, Freedom of worship
In accordance with the legislation in force in healthcare establishments, freedom of worship is respected. All users have the right to express their religious beliefs within the limits of respect for the neutrality of the establishment, its proper functioning and the imperatives of public order, safety, health and hygiene.
During your stay, you may request the assistance of a representative of your religion by contacting the care unit manager.
Cleanliness & collective comfort
Keeping your room and its surroundings clean is important, as it plays an active role in preventing nosocomial infections. Your room is cleaned by hospital staff from Monday to Sunday.
While the fight against nosocomial infections is clearly an objective for all staff at the hospital, every patient is also involved in this fight. We ask you, and those who visit you, to respect a few rules.
We recommend :
- Maintain good personal hygiene and clean attire;
- Wash your hands frequently. You can use hydro-alcoholic solution;
- Not to store food;
- Dispose of rubbish in the room's waste bin;
- To ask visitors not to sit on your bed.
Social services and psychologist
If you need help from the social services or a psychologist, the manager of the ward where you will be hospitalised will help you with the formalities.
Translators
Some members of staff speak several foreign languages. If you need assistance, please contact the ward nurse or reception. For visually impaired patients, a welcome booklet in Braille is available on request from reception.
Animals / flowers
Pets are not allowed on the premises.
Flowers are always a pleasure, but too many of them can make the environment unhygienic. Plants are also forbidden, as the soil can be a source of microbial contamination.
Tobacco, alcohol & illegal possession
In the interests of patients and in accordance with decree no. 2006-13686 of 15 November 2006, smoking and vaping are strictly prohibited in the establishment.
Since 1 February 2007, the clinic's premises have been completely non-smoking.
For the sake of your health, out of respect for all those hospitalised or working on our premises, and for obvious safety reasons, we ask you to comply scrupulously with this law.
It is strictly forbidden to bring alcoholic beverages or illegal substances.
Identifying the staff around you
The medical and paramedical team is at your disposal 24 hours a day to ensure that your stay is as comfortable as possible, in terms of quality and safety of care.
Doctors, pharmacy staff
They wear white coats.
FDI
State-qualified nurses - wear full white uniforms. They provide the necessary care.
ASQ
Qualified nursing assistants - have a green uniform. They work closely with the nurses to provide care.
The ASH
Hospital cleaners - wear blue uniforms. They are responsible for the hygiene and cleanliness of the premises.
Operating theatre staff
All operating theatre staff wear full blue disposable scrubs, as well as a surgical cap and mask. When staff leave the operating theatre, they change into green scrubs for hygiene reasons.
Kitchen staff
Kitchen staff wear black.
#6 - Outings
All outings, with some exceptions, take place in the morning before midday.
The date of your discharge will be confirmed with your doctor the day before. You must go to Reception on the ground floor to complete the discharge formalities:
Hospitalisation costs
Hospital charges include :
- Accommodation costs ;
- The daily rate and any additional medical fees;
- Hotel supplements (private room, television, accompanying person's bed).
Accommodation costs
If you have social insurance :
1 – Or the cost of your stay is covered at 100 %: this is the case if you are exempt from co-payment. For more information, contact your health insurance fund.
The main cases are as follows:
- When your stay exceeds 30 days;
- For care and treatment provided under the care protocol as part of an exonerating long-term condition (ALD) ;
- For the disabled and veterans;
- For people suffering from an accident at work or an occupational disease.
2 – Either 80 % of the hospital stay is covered: the remaining 20 % (co-payment) is payable by you or your mutual insurance company for the first 30 days of your stay.
If you are not covered by social insurance: you are responsible for the full cost. An estimate will be drawn up and you will be asked for the amount of the fee when you are admitted to the establishment.
Daily rate
You will be required to pay the fixed daily rate, which is a minimum contribution representing the expenses that the patient would normally have incurred, whether or not they are hospitalised. This amount is charged on behalf of Social Security. Depending on your mutual insurance company, it may be covered as part of your health cover. Patients whose hospitalisation is due to an accident at work or an occupational disease, beneficiaries of maternity insurance, beneficiaries of CMU (Couverture Médicale Universelle) and beneficiaries of article 115 of the Code des pensions militaires d'invalidité et des victimes de guerre are exempt.
Transitional insured participation
Since 1 September 2006, policyholders have been required to pay a Transitional Insured Contribution (PAT) for surgical and medical procedures with a coefficient equal to or greater than 60 or with a tariff equal to or greater than €120, whether for inpatient or outpatient treatment. Certain categories of insured persons (patients with long-term conditions, pregnant women, etc.) are exempt. In general, this lump sum is covered by mutual insurance companies.
Additional fees
The practitioners providing your care may have opted for the conventional sector with free fees (sector 2). In this case, the practitioners are authorised to charge higher fees, of which they have informed you in writing beforehand.
Leaving against medical advice
Your refusal to receive or continue treatment must be preceded by sufficient medical information, particularly concerning the need for treatment and the risks involved.
If you maintain your decision, you must write and sign a letter of release stating that you have been informed of the risks of this premature discharge. This form will be given to you by the ward nurse and the completed document will be sent to your GP. In all cases, you or a member of your family must go to reception to complete your administrative file.
Satisfaction surveys
Before you leave, send us your comments and suggestions by scanning the QR Code which scrolls across the screens. You can fill it in anonymously if you wish.
In addition, if you agree, you will be contacted by e-mail to complete an anonymous online questionnaire. This will involve the national "E-SATIS" patient satisfaction survey which enables us to find out how you rate the quality of the various aspects of your stay (reception, care on the ward, your room and meals, leaving the establishment) and thus benefit from an inter-institutional comparison.
As this national initiative is compulsory for all healthcare establishments, and provides ongoing feedback on patient satisfaction, we urge you to take part, so that we can continue to improve the quality of our care!
#7 - Post-operative follow-up
Call D+1
You will be contacted by a nurse the day after your operation to :
- Make sure that the return home goes smoothly;
- Ensure compliance with medication, such as taking painkillers and resuming the usual treatment if necessary;
- Check that you are not experiencing pain, bleeding, digestive problems or hyperthermia;
- Answer any questions you may have, particularly about the next stage of your treatment.
In the event of intervention the day before a weekend or public holiday, contact is made within 48 hours.
Some doctors practising at the clinic are authorised to charge extra fees, depending on the sector to which they belong. Ask your doctor for details.
Need more help?
Where can I find information about my illness?
Do I need to be hospitalised?
Should I have an operation?
Who's going to operate on me?
Who is the anaesthetist who will be operating on me?
Do I need to bring my toiletries?
Yes, you must bring your personal toiletries (toothbrush, towel, nightwear, slippers) for your stay in hospital.
However, if you haven't had time to take them with you, there's a supermarket right next to our building so you can do your shopping or ask someone to do it for you.
Does he have to undergo any treatment before the operation?
Before surgery, a specific protocol may be prescribed, for example :
- Stop taking certain medicines (such as anticoagulants) a few days before the operation.
- Intestinal preparation for certain surgical procedures.
- Compulsory fasting (not eating or drinking anything) several hours before the operation.
These instructions will be given to you by the medical team or during your consultation with the anaesthetist.
Can I choose my room? How can I do this?
Yes, you can choose between our different types of rooms and hotel services, subject to availability. Contact the clinic reception desk to book your room.
Do I have to call a taxi myself?
In most cases, you are responsible for booking a taxi if you choose this mode of transport. However, if medical care is required (for example, transport by VSL), the establishment or your doctor can arrange this for you.
Check with the admissions office before you are discharged.
Do I need rehabilitation?
The need for rehabilitation depends on the operation you have undergone. If rehabilitation is recommended (physiotherapy, physiotherapy, etc.), the doctor will refer you to a specialist professional or centre.
Will I receive nursing care?
If nursing care is required (dressings, injections, monitoring), you will be given a prescription. You can choose to be cared for at home by a nursing service or by a private nurse. The hospital team will help you organise this care before your discharge.
If I have a problem, how can I make a complaint?
As a patient, your rights are governed by law. To find out more about complaints and grievances, please visit our complaints page. patients' rights.
Will it be possible to shop on site?
Yes, there's a supermarket right next door to our building so you can do your shopping or have someone do it for you.
What equipment will I find in my room (TV, wifi, etc.)?
All our rooms are equipped with a bed, an en-suite bathroom and a table for your belongings. You can also add facilities such as a fridge, depending on the type of room you choose, or a companion bed at extra cost. Contact reception to find out more.
What services will be included in my hospitalisation?
During your stay, we offer meals that meet your needs and contribute to your recovery, social and psychological services and the possibility of obtaining the help of a translator. If you would like additional services such as a TV/wifi/phone package, please ask our nursing staff.
What services will be included in my hospitalisation?
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How do I get to hospital?
You can come by private or public transport. Consult our page Access and opening times to find out more.
Can I have visitors?
Unless the hospital specifies otherwise, all patients may receive visitors. There are, however, a few rules to observe. We invite you to consult the Visiting page to find out more.
What services are included in my daily rate?
During your stay, we offer meals that meet your needs and contribute to your recovery, social and psychologist services and the possibility of obtaining the help of a translator.
If you would like additional services such as a TV/wifi/phone pack, please ask our nursing staff.
How do I get home? Who do I go with?
After hospitalisation or surgery, your return home depends on your state of health:
- If you are self-sufficient, you can return home on your own by personal transport or taxi.
- If you need assistance, an ambulance or VSL (light medical vehicle) can be organised on medical prescription.
- A relative can also come and collect you.
Check with the discharge service in advance.
Can I get time off work?
If your state of health warrants it, a work stoppage may be prescribed by the hospital doctor. This document specifies the length of time you will need to recover. You must send it to your employer and your health insurance fund within the required timeframe.
Do I need to take any medication?
In some cases, treatment is prescribed after your discharge to facilitate your recovery or prevent complications. You will receive a detailed prescription to hand in to your pharmacy.
Do I have to return to hospital after my stay?
This depends on your medical situation and the nature of your hospital stay. You may have to return for :
- A follow-up X-ray to check that your state of health is improving after an operation.
- A follow-up consultation to discuss your recovery with your doctor or surgeon.
The medical team will tell you precisely whether any follow-up is required and will provide you with the relevant appointments or prescriptions before you are discharged.